Frequently Asked Questions

Last Updated: October 18, 2026

Products

1. What does Zenlava sell?

Zenlava is an independent online retailer of home accents such as vases, tabletop sculptures, figurines, bookends, and selected functional accents.

2. Does Zenlava manufacture these products? Where are they made?

Zenlava is an independent retailer. Unless a product page expressly says otherwise, we do not claim to manufacture the products or to be affiliated with or endorsed by a third-party brand. Manufacturing details are provided only when stated on the individual listing; we do not add an origin claim that the listing does not support.

3. What materials are the products made from?

Materials vary by product. Review the individual listing for the material and finish stated for that item; examples across the catalog include ceramic, iron or other metals, aluminum, wood, and marble or marble-resin where the listing identifies them.

4. How do I check size and what is included?

Compare the selected option with the measurements shown on the product page. Some option labels do not include numeric dimensions. Only items identified as included in the listing and selected option are included; styling props in a photograph are not confirmation of package contents.

Orders and shipping

5. Where does Zenlava ship?

Standard shipping is configured for eligible addresses in the 50 United States and the District of Columbia. U.S. territories, military addresses, and other regions are not promised; checkout must accept the address and offer a service. See the Shipping Policy.

6. Do you offer international shipping?

No. The current shipping offer is limited to eligible addresses in the 50 United States and DC.

7. How much does Standard shipping cost?

Standard shipping is free with no minimum for eligible addresses in the 50 states and DC. Checkout shows the available service and any applicable charges before you place the order.

8. How long does processing take, and what is a business day?

Orders typically take 1–2 business days to process. A business day is Monday through Friday, excluding U.S. federal holidays.

9. How long is shipping after dispatch, and what is the total estimate?

Standard transit is typically 2–4 business days after dispatch. Processing plus transit is an estimated 3–6 business days in total under ordinary conditions. These are estimates, not guaranteed delivery dates. Carrier or other delays can add time.

10. Will I receive tracking?

When tracking is available for a fulfilled order, we send it with the shipment confirmation. A carrier may take time to post its first scan. If a tracking link does not update, contact us with your order number.

11. Can I cancel or change an order?

Contact us as soon as possible with the order number. We cannot guarantee a cancellation or change after processing or dispatch has begun. If we cannot ship within the stated processing window, we will notify you and let you choose a revised shipment date or cancel for a prompt refund of any amount paid.

Returns and refunds

12. How long do I have to request a return?

Contact us within 30 calendar days after delivery to request an eligible return. Contact us before sending anything back so we can confirm the next step and provide the correct return instructions.

13. What condition must a change-of-mind return be in?

The item must be unused and undamaged and include the components supplied with it. Contact us promptly if an item is damaged, defective, incorrect, missing parts, or materially different from its listing; we will review the issue and explain available next steps under the policy and applicable law.

14. Who pays return shipping, and is there a restocking fee?

For an approved eligible return, Zenlava provides and pays for a prepaid return label. We do not charge a restocking fee. Do not use the correspondence address as a return address.

15. Do you offer exchanges?

We do not offer direct exchanges. If a return is approved, you may place a separate order for another item.

16. When will my refund be issued?

For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.

Payment and privacy

17. What payment methods can I use?

The payment methods available for a particular order are the ones shown during Shopify checkout. Available options may depend on the order, device, location, currency, and checkout eligibility. Do not send payment-card details by email. See the Payment Policy.

18. How do cookies and advertising choices work?

Shopify and store technologies may use necessary cookies for checkout, security, and core functions, and may use preference, analytics, or advertising technologies if enabled. The Shopify-managed cookie banner is currently configured as disabled, so you may not see a cookie-choice banner. Use browser controls and Your Privacy Choices for available privacy choices. See the Privacy Policy.

19. How can I request access, correction, deletion, or an advertising opt-out?

Where applicable law gives you these rights, email support@zenlava.com with “Privacy Request” in the subject or use Your Privacy Choices for an available sale/sharing or targeted-advertising opt-out. Recognized Global Privacy Control signals are handled as required by applicable law and Shopify's customer-privacy settings. See the Privacy Policy.

20. How do I contact customer support?

Email support@zenlava.com, call +1 (704) 321-1331, or use the details on Contact Us. Include the order number for an order question. Do not send full card details, CVV, or passwords.

Contact card

This address is for business correspondence only. It is not a retail store, walk-in location, pickup point, or return address. Contact us before sending a return so we can provide the correct instructions and prepaid label.

Contact Us

Related pages and policies

About Us · Shipping Policy · Refund Policy · Payment Policy · Privacy Policy · Your Privacy Choices · Terms of Service · Legal Notice