Payment Policy

Last Updated: October 18, 2026

Currency, prices, taxes, and shipping

The store currency is U.S. dollars (USD). Product prices are displayed on the product page. Available shipping charges, applicable taxes, discounts, and the order total are shown in Shopify checkout before you submit payment. Free Standard shipping with no minimum is available to eligible addresses in the 50 United States and the District of Columbia. See the Shipping Policy.

Payment methods and processing

Use only a payment method presented to you in Shopify checkout for your order. The methods available may vary with the order, device, location, currency, and checkout eligibility. A payment icon or a method available on another device or order does not guarantee that it will be offered for your checkout.

Payment credentials are entered through checkout and handled by Shopify and the payment service selected for that transaction. Zenlava is the retailer responsible for the order, fulfillment, and applicable refund; Shopify is the commerce platform and is not presented as the seller of Zenlava products.

Authorization, failed payments, and duplicate charges

Depending on the payment method, your provider may place a temporary authorization or pending hold before a payment is fully captured. A pending authorization is not necessarily a completed charge; your provider controls when it is released or posted.

If a payment is declined or fails, check the order status before trying again. Your bank or payment provider may decline a transaction or request additional verification. If you see a duplicate pending or posted charge, contact us with your order number and the transaction dates so we can investigate with the payment provider. Do not send full card details, CVV, passwords, or one-time security codes by email.

Fraud prevention and safe payment

Checkout and payment providers may use security and fraud-screening checks and may request verification through their secure checkout flow. Zenlava will not ask you to pay by an off-site bank transfer, cryptocurrency, or transfer to a personal account. We will not request complete payment-card details or account passwords by email.

Subscriptions and renewals

As of the date above, Zenlava does not offer subscription or automatic-renewal purchases. If that changes, recurring frequency, price, renewal, and cancellation terms must be clearly shown at checkout before you agree to a recurring order.

Refunds

Approved returns are refunded to the original payment method under the Refund Policy. For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.

Contact card

This address is for business correspondence only. It is not a retail store, walk-in location, pickup point, or return address. Contact us before sending a return so we can provide the correct instructions and prepaid label.

Contact Us

Related policies

Shipping Policy · Refund Policy · Privacy Policy · Terms of Service · FAQ