Shipping policy
Last Updated: October 18, 2026
Where we ship and shipping cost
Free Standard shipping with no minimum purchase is available for eligible addresses in the 50 United States and the District of Columbia. We do not currently offer international shipping. The checkout must accept the destination address and display a shipping service before an order can be submitted; this policy does not promise service to U.S. territories, military addresses, or any address that checkout does not accept.
Processing and delivery estimates
Orders typically take 1–2 business days to process. After dispatch, Standard transit is typically 2–4 business days. The estimated total from order confirmation through delivery is 3–6 business days under ordinary conditions.
A business day is Monday through Friday, excluding U.S. federal holidays. Weekends and U.S. federal holidays do not count toward these estimates. Estimates are not guaranteed delivery dates; weather, carrier operations, address issues, and other events can cause delays.
If we cannot ship within the stated window
If we cannot ship your order within the stated processing window, we will notify you. You may choose a revised shipment date or cancel the order for a prompt refund of any amount paid.
Tracking and order changes
When tracking is available for a fulfilled order, we send it with the shipment confirmation. Carrier scans may take time to appear. Contact us with your order number if tracking does not update or the shipment appears delayed.
If you need to cancel or change an order or shipping address, contact us as soon as possible. We cannot guarantee a change after processing or dispatch begins. If an order is delayed beyond the stated shipping window, the choice described above applies.
Contact card
- Store: Zenlava
- Website: zenlava.com
- Email: support@zenlava.com
- Phone: +1 (704) 321-1331
- Correspondence address: 1021 Gwinmar Rd, Indian Trail, NC 28079, United States.
This address is for business correspondence only. It is not a retail store, walk-in location, pickup point, or return address. Contact us before sending a return so we can provide the correct instructions and prepaid label.